Support You Can Rely On
AB's qualified support team sets the gold standard in customer service. These highly trained staff members are experts on cochlear implant systems and troubleshooting. Our Customer Service is well equipped to address your needs and continually meet your expectations with this wide range of important services:
- Answer your questions on hearing, cochlear implant technology, and insurance reimbursement
- Find a cochlear implant clinic near you
- Send you information
- Put you in touch with helpful associations and organizations
- Offer 24/7 access to AB's online Webstore
- Provide phone, online, and paging accessibility
- Troubleshoot technical issues
- Ship replacement parts within 48 hours
Contact Customer Service
Hours of Operation: Monday-Friday from 5 a.m.-5 p.m. Pacific Time
Toll Free Phone: (877) 829-0026 US and Canada
TTY: (800) 678-3575
Local Phone: (661) 362-1400
Email: CustomerService@advancedbionics.com
Have You Moved?
If so, please call or email using the information above.