Contact Customer Service

Please notify Advanced Bionics of any change of address by contacting Customer Service at 877.829.0026.

Are you new to cochlear implants?

Request an information packet>>

Ask an Audiologist a Question>>

Meet a Mentor>>

Find a Cochlear Implant Clinic>>

Get Help with Insurance>>

Have you moved?

If so, please call or email using the information below.

Still not sure who to contact? We're here to help.

Hours of Operation: 5 AM to 5 PM PST
(800) 678-2575 US and Canada
(800) 678-3575 TTY
(661) 362-1400
hear@advancedbionics.com

Do you currently use cochlear implants?

Purchase Supplies from the Webstore>>

Need Technical Support?>>

Ask an Audiologist a Question>>

Get Help with Insurance>>

Need repair or warranty service for your cochlear implant? We're here to help.

Hours of Operation: 5 AM to 5 PM PST
(877) 829-0026 US and Canada
(800) 678-3575 TTY
(661) 362-1400
CustomerService@advancedbionics.com

Are you a professional working with cochlear implants?

Need technical support in the clinic, OR or school?

Want to learn more about training?

Reimbursement Services>>

Need customer service assistance for orders, repairs or warranty service? We're here to help.

Hours of Operation: 5 AM to 5 PM PST
(877) 829-0026 US and Canada
(800) 678-3575 TTY
(661) 362-1400
CustomerService@advancedbionics.com

General Contact Information for Advanced Bionics Corporation

United States and Canada
Advanced Bionics Headquarters
28515 Westinghouse Place
Valencia, California 91355 USA

Hours of Operation: 5 AM to 5 PM PST
(877) 829-0026 US and Canada
(800) 678-3575 TTY
(661) 362-1400
CustomerService@advancedbionics.com

Other Global Locations>>

Learn about our partnership with Phonak.

Have more questions?

Connect to a Mentor
Talk to a recipient

Visit Hearing Journey
Join the online community

Contact the Bionic Ear Association
Reach our support network